RobotStudio event

RobotStudio.Native.Graphics.dll (error)

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Asmox
Asmox ✭
edited February 2018 in UpFeed
Hello!

I'm a student who takes practise at Polish branch of ABB. I have to install trial RobotStudio in order to create simulations.So I downloaded the application from your website. But when I try to create any project, I instantly get error:

Second part of message means, that this DLL cannot be loaded, because it's unable to find some module.
I have tried several actions to resolve the problem, including:
  1. Reinstalling application
  2. Trying to use both x32 and x64 version
  3. Copying this DLL from my friend
  4. Copying the whole installation directory from my friend
Everything gave no effect. Can you help me, please?

Best wishes!
Kamil K.
Post edited by Pavel Riabichev on

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  • Barti
    Barti ✭
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    Hi,

    I'm Robotics Customer Service employee and I have the same problem in my new laptop.

    Configuration of Microsoft .NET shown in the picture in attachment.

    Could You please help me?

    BR, Bartosz


  • Barti
    Barti ✭
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    Hi,

    I did not receive any answers here, that is why I created case in RobDesk.

    The solution of a problem is to download and install newest C++ redistributables x86 pack.

    BR, Bartosz

  • Pavel Riabichev
    Pavel Riabichev admin
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    Hello

    Please install the C++ redistributables from 
    https://www.microsoft.com/en-us/download/details.aspx?id=48145

    Install both 32 bt and 64.


    /Pavel

  • Pavel Riabichev
    Pavel Riabichev admin
    edited January 2020
    Options
    A full windows update and graphics drivers update has helped in some cases as well.
    /Pavel
    Post edited by Pavel Riabichev on

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