RPK files error

Hi everybody.

I have such a problem in RS. :

I connect via the service port to the robot, connect with the robot, go to the controller and choose the go offline option. I will specify where to save the project for me and confirm. It does a backup for me and displays an error:

RobotStudio .NET exception: Product installation is failed for new system creation Given productDistribution does not have any rpk files

==========================================

Base exception: ProductInstallationFailedException

Product installation is failed for new system creation Given productDistribution does not have any rpk files

   at ABB.Robotics.RIM.RobInstallManager.CreateVirtualController2 (ControllerSystem2 cSys, String controllerLocation, String productsInstallationParentPath)

   at System.Threading.Tasks.Task`1.InnerInvoke ()

   at System.Threading.Tasks.Task.Execute ()

--- End of stack trace from previous location where exception was thrown ---

   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw ()

   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (Task task)

   at RobotStudio.Services.Systems.SystemBuilder.SystemBuilderRpkBase. <CreateSystemFromBackupAsync> d__11.MoveNext ()

--- End of stack trace from previous location where exception was thrown ---

   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw ()

   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (Task task)

   at RobotStudio.UI.Controller.DefineSystemCtrl. <CreateSystemFromBackupAsync> d__7.MoveNext ()

--- End of stack trace from previous location where exception was thrown ---

   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw ()

   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (Task task)

   at RobotStudio.UI.Controller.DefineSystemCtrl. <CreateSystemAsync> d__6.MoveNext ()

--- End of stack trace from previous location where exception was thrown ---

   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw ()

   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (Task task)

   at ABBInternal.Controller.SystemFromLayout.CreateSystemCtrl. <ApplyAsync> d__17.MoveNext ()

The error is the same from both backup or online.

Can anyone advise me how to get a project from a robot to RS?

Or where would I find the necessary files?

RS 2020 (paint PP)

RS RW 6.03,6.11,6.12,5.16

Robot - RobotWare_6.03.0140

IRB 5400 IRC5