Controller found but unable to connect - Virtual Controller

AhmedElsadek
AhmedElsadek ✭
in RobotStudio
Hi , I am facing an issue with connection the iot gateway to the virtual controller 
- I check the firewall setting : all are off
-  Abb virtual controller service is running 
- i can connect the server but not the controller 
- i am using VM 

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Answers

  • KennyJiang
    KennyJiang ✭
    Do it mean that IoT Gateway is running on VM but RobotStudio is not?
  • AhmedElsadek
    AhmedElsadek ✭
    Both the Robot studio and the Iot Gateway on the VM , also in the VM i used the unlicensed version of robot studio
  • KennyJiang
    KennyJiang ✭
    What is the version of RobotWare for the virtual controller?
  • AhmedElsadek
    AhmedElsadek ✭
    Version 6.16
  • KennyJiang
    KennyJiang ✭
    Do you include the following 2 options inside the system of your VC?
    (1) 616-1 PC Interface
    (2) 1582-1 IoT Data Gateway
  • AhmedElsadek
    AhmedElsadek ✭
    I was including only Iot , now i include the PC interface and still the same issue . 
    I restart the gateway and the controller too .

    2025-05-08 06:43:59.439 -07:00 [INF] [Manager] DESKTOP-MBCCVIA_IOTV01: Controller found but unable to connect
  • KennyJiang
    KennyJiang ✭
    Is the OPCUA certificate from RobotStudio allowed in IoT Gateway server?
  • AhmedElsadek
    AhmedElsadek ✭
    yes , it is . i trust it from the iot gateway configurator 
  • KennyJiang
    KennyJiang ✭
    Is IoT Gateway both installed and used in administrator mode?
  • AhmedElsadek
    AhmedElsadek ✭
    yes , administrator mode
  • KennyJiang
    KennyJiang ✭
    When did the 'Controller found but not unable to connect' happen? After scan the robot and click on 'create' button? After click on 'save' button to save added robot? After click on 'start' button to start the server? Is there any popped up window with error or warning messages?
  • AhmedElsadek
    AhmedElsadek ✭
    No , no error messages coming 

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