Controller cannot connect to Connected Services (Server rejection)

Christopher_PpChristopher_Pp Santiago, Chile
Using this tutorial as reference:


I'm trying to get registration code to use in My Robot and my controller cannot connect to Connected Services due to the server rejecting it.

I already assigned correct IP address and DNS servers to the WAN port of my IRC5 Compact, it is able to reach and retrieve the IP of the server but when it attempts to connect you can see the following info:

System Info -> Communication -> Connected Services -> 
Server connection:
- Status: Registration in Progress
- Connection status: Server error (HTTP 403 NO_CONTROLLER - Matching controller not found..
- Last updated: 00:00:05 ago
- Server name: rseprod.abb.com
- Server IP: 138.227.175.43:443
- Server certificate name: rseprod.abb.com
- Server certificate issuer: ABB Issuing CA 8
- Server certificate valid until: Apr 12 07:53:40 2020 GMT
- Controller time: Feb 01 19:07:06 2019 CLT
- DNS server: 8.8.8.8;53
- Network Information 80.80.80.12/255.255.255.0/80.80.80.1/Disabled

Advanced:
- Last HTTP message: Register
- Last HTTP message time: 01:01:10 ago
- Last HTTP error: Error HTTP 403 NO_CONTROLLER - Matching controller not found..
- Next message: PerformPeriodicRegistration in 597 seconds
- Last command: Not available
- Script status: None
- Server Errors: 0/29/0/0/0/0/0

By this info provided here i suppose it has something to do with my controller (IRC5 Compact) not in the list of allowed controllers?

How can i connect to Connected Services with my controller?

Any comment is welcomed ...

Thank you!

Comments

  • graemepaulingraemepaulin New Zealand ✭✭✭

    IRC5 compact controllers with embedded connected services can connect.

    The controller will have the sticker with QR code for registration on the front if it has the embedded service.

    It seems like yours does as you have the option to enable it and the SIS entries for it.


    Ask you local ABB if they can see your controller from their side.

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