Problem with downloading SafeMove configuration C004AB14

lukaszkaz

Hello all,

I have problem with downloading SafeMove Basic configuration to IRC5 controller (both virtual and real controller). Error "C004AB14 : Operation for the safety controller failed" appears. In attachment, you can find detailed log of the error that appear during downloading to the virtual controller. For the real controller error log looks almost the same. I tried to make few configurations, from only tool defined to complete configuration with safe zones, ranges etc. Always the above error appears. Weird fact is that some part of the configuration (safe tool, zones) is downloaded properly but for example, safety I/O configuration is not. Does anybody know how to fix this problem?

I have RobotStudio 2019.2 installed on VMWare with Win10 64.

Regards,

Łukasz Kaźmierczak

Liam

Hi Łukasz,

For assistance with this issue I would recommend that you contact your local ABB support team who can help you, you can find their contact information at https://new.abb.com/contact-centers.

Best regards,
Liam