RobotStudio event

flex pendent ne repend pas

I have a robot irc5 m2004 serail 1600-100261
it shows me the events 38200 erreur 
and when i start flexpendent not despley abb window  
and when i was to download the backup in commance system it displays a message susteme distant ne peut crrier une repertoire 
1 / how to communicate with robot studio like you do on youtube since for me does not display anything
2 / battery smb error 38200 do like this problem
we have help me
 thank you