RobotStudio FlexPendant blank

ConnorLallyABM

Hi folks, hoping someone here can help me. 

We have two machines with RobotStudio installed. One has been running for a few months, the other was only installed last week. On the new install the Virtual FlexPendant is blank. 

Both machines restore from exactly the same backup.

Both machines have the following versions installed; 

ABB FlexPendant SDK 6.09.00 (Version 6.09.0154)

ABB RobotStudio 2019.2 (Version 7.00.8504.0151)

ABB RobotWare 5.16.0005 (Version 5.16.0005)

Both are on Windows 10 1809.

I took a look in the BIOS and enabled virtualisation b ut that made no difference.

I also took a look at the following article and made sure none of the KBs mentioned were installed, which they weren't;

https://forums.robotstudio.com/discussion/10661/security-update-for-windows-10-causes-problems-for-robotstudio#latest

At this point I'm at a bit of a loss, so if anyone can help I'd appreciate it.

Maxim Riabichev

Hello,

This is a known issue and R&D are investigating its causes.
Unfortunately there is no known work-around at this time.