[RS 2019.5.5] The name and/or the path is too long

DenisFRDenisFR FRANCE ✭✭✭
Hello,
I've updated RS to 2019.5.5. Now when I backup my virtual controller, I've got this error:
6700-122950_VC (Station): Backup failed. The name and/or the path is too long. Please select a shorter name and/or path

Even If I choose C:\Temp path.
This worked well with 2019.3 with the same controller and station.

RobotStudio 2019.5.5 (64-bit)
Version 7.0.8747.0636
RobotWare 6.08.01.00


Comments

  • Maxim RiabichevMaxim Riabichev Sweden admin
    Hello there,

    I just tried backing up a station in RS2019.5.5 and it worked without any issue.

    Try reinstalling perhaps?

    Maxim Riabichev
    PC Software Support Engineer
  • Maxim RiabichevMaxim Riabichev Sweden admin
    How does the default path look like for RobotStudio in your case by the way?

    Maxim Riabichev
    PC Software Support Engineer
  • DenisFRDenisFR FRANCE ✭✭✭
    I have two controllers in the same station. Once backup well while other failed.
    I ask the same path for the two.
  • Maxim RiabichevMaxim Riabichev Sweden admin
    What is your controller called them?

    Maxim Riabichev
    PC Software Support Engineer
  • DenisFRDenisFR FRANCE ✭✭✭
    They have nearly the same name.
    They are in the same folder.
    MyStationFolder\Virtual Controllers\


  • Maxim RiabichevMaxim Riabichev Sweden admin
    Strange.

    I would need a P&G of that station to troubleshoot it further, but since it fails to backup I realize that that request would be difficult to fulfill.. :)

    I will ask around, see what I can find out.

    Maxim Riabichev
    PC Software Support Engineer
  • Maxim RiabichevMaxim Riabichev Sweden admin
    Just to be sure, you can't create a P&G of the station, can you?

    Maxim Riabichev
    PC Software Support Engineer
  • DenisFRDenisFR FRANCE ✭✭✭
    I can't.
    I'll test to reproduce it with new one. And tell you how to reproduce.
    But I think it's related to unpack with two controllers bug too. (this one is not unpacked)
  • DavidLanhamDavidLanham United States ✭✭
    edited June 2020
    I have seen this happen when you try and create a backup in a folder that has too long a path like "C:\My Documents\Folder 1\Folder 2\Folder 3\Folder 4\Folder 5\Folder 6\Folder 7\A long folder name that causes the problem"  Trying creating the backup in a folder like C:\My Documents and see if it works?  the combined number of characters in that long path will cause the problem.

    never mind I just re-read your post you did that with C:\temp


  • DenisFRDenisFR FRANCE ✭✭✭
    Hello,
    I found what is causing this.
    In the Home folder there is other folder with sample code. These contribute to get too long folder name in backup.
    Is it possible to add the file causing error in report message?

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