"There was a problem when starting the virtual controller"

ErikHagman
ErikHagman Göteborg Sweden
edited May 11 in RobotStudio
Someone else having this issue when starting a solution/creating a VC? I get this roughly 50% of the times i start a solution, but often works after I restart RobotStudio. Same issue regardless of RW and RS versions, even with RS 2021.1.2 and RW 6.12.



Still having the same issues after uninstall and installed RS and RW again.

Comments

  • Maxim Riabichev
    Maxim Riabichev Sweden admin
    Tjena Erik,

    Not seen this issue before.

    Can you make sure you don't have this specific RW 5.11.3015 among your Addins? Perhaps it's been removed from the hard drive but still referenced in Addins?

    Maxim Riabichev
    PC Software Support Engineer
  • ErikHagman
    ErikHagman Göteborg Sweden
    Hello Maxim! :)

    The RW is installed



    The problem is usually resolved by closing RobotStudio and restarting it and the issue is not with a specific RS or RW version, even RS2021.1.2 together with RW6.12 gives the same error message most of the times (i get the message roughly 50-75% of the times i create a VC or start a solution)
  • Maxim Riabichev
    Maxim Riabichev Sweden admin
    Right, well in order to troubleshoot this issue I think the best route forward would be to contact your local ABB and ask them for support. If they can't help you they'll escalate the case and my team will take a look.

    Don't forget to attach RS Support Tool logs to your email.

    Maxim Riabichev
    PC Software Support Engineer
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