Access a cloud project

sturner

I am attempting to access a cloud project via the email link. when I click the link and attempt to login I get an error suggesting that the user account does not exist in tenant 'ABB' and cannot access the application.
If I opt to create a new account instead of log in, then it suggest the email is already in use.
Any thoughts?

sturner

the email address is setup with myABB business portal, is this required to access cloud projects

Maxim Riabichev

Hello sturner,

Please contact your local ABB with this issue. We can't troubleshoot it via these public forums.

Thanks!

sturner

Hi, Yes tried that but still not fixed.