Can't create virtual controller

Mikael_Olofsson

Hi,
I have been having this problem for quite some time now. I can not create a virtual controller with RobotWare 6. However RobotWare 7 works fine.

No error messages or anything. RobotStudio just quit. The last message I get before RS shuts down is (sorry for the french) : 
  Création du système de commande virtuel.

I can open old projects just fine.

I'm currently running
  Windows 10 PRO
and

  RobotStudio 2023.3 (64 bits)
  Version 23.3.10550.0

But I have been having this problem since several updates of RS.

Several months have passed since I first requested help from support but they have been ghosting me.

One particularity of my computer is that I'm not admin on it. Company policy Dilbert style...

Maxim Riabichev

@Mikael_Olofsson
I suspect that this is caused by security software running on the PC preventing InstallationManager.exe to launch.

Please verify that you are able to launch C:\Program Files (x86)\ABB\RobotStudio 2024\Bin\InstallationManager.exe and/or get in touch with an Admin to grant permissions for Installation Manager.exe to be launched.

OmniCore (RW7) uses InstallationManager7.exe which does not seem to be blocked on your PC.

Mikael_Olofsson

Thank you @Maxim Riabichev, I believe you are right.
I'm waiting for feed-back from our IT people.

I tried to start them separately and the InstallationManager7.exe worked fine. InstallationManager.exe shut down while loading the existing virtual controlers. So I removed them and now I can start the InstallationManager.exe. However, it shuts down when I try to create a new virtual controller. But before doing so, I get a message in a pop-up (sorry for the french).

  Appliquer les modifications
  L'installation mettra à jour le systeème de commandes avec vos
  sélections et installera le(s) produit(s) / licence(s).

  Souhaitez-vous continuer?

Mikael_Olofsson

Problem solved. It was indeed our security software that messed things up.
Thanks for the help

Maxim Riabichev

Happy to hear that the problem has been solved!