RobotStudio event

License key fault

HI

i have updated from RS 5.09 to  5.10 but after installing the new licensefile i get this message.

What can i do to correct the problem ??

image

Kent Zibrandtsen
Dept manager robot welding
Kez@hardi-international.com

Comments

  • Hi Hardikez

    Please analyze the computer with the enclosed analysis tools, to help us locate the problem.

    2008-02-29_135721_License_Diagnostics.zip

    There are 1 tool enclosed in the enclosed ZIP file (3 files):


      LicenseDiagnostics.exe
      Interop.LicenseManager.dll
      lsapiw32.dll
      LicenseSupport.dll
      Run LicenseDiagnostics.exe tool following the instructions below and send screen shots back to ABB.

    LicenseDiagnostics.exe:

    The tool, LicenseDiagnostics.exe, is designed to complement the Software Product Administration tool.

    The new tool supplies more detailed information on a license with the internal license error codes from the licensing system.


    Installation:

    Copy and Unzip the LicenseDiagnostics.zip on your desktop of your PC. (Or other if prefered)


    Use:

    Start the "LicenseDiagnostics.exe".

    This will open a window which is similar to a Promt Window.

    Let this run (can take a little while) and when a new window comes upp save the new file in the same place you unzipped the LicenseDiagnostics.zip

    Press any key to remove the prompt window.

    Send the file created; LicenseDiagnostics.xml   to  softwarefactory_support@se.abb.com


     
    BR // Tonje Sandberg
    ABB Robotics
    Industrial Software Products
    Tonje Sandberg
    Service Training Coordinator
    ABB AB / Robotics Products