How to proceed when contacting ABB

Henrik Berlin

How to proceed when contacting ABB

 

You will find information about how to get support for ABB Robotics software products at the following location:

http://www.abb.com/product/ap/seitp327/a2073867d4b9c570c1257991004dd00a.aspxS

 

Have the following in mind when contacting ABB

1.    Give a brief description of how to reproduce your problem.

2.    Create screenshots if applicable. (Use ALT + PRINT SCREEN to get an image of the active window instead of the entire screen.)

3.    Generate a Full Scan with the RobotStudio Support Tool available next to RobotStudio in the Start menu, save the report and attach it with your problem description. (Click Start ?+' Programs ?+' ABB Industrial IT ?+' Robotics IT ?+' RobotStudio ?+' RobotStudio Support Tool, click on Run Full Scan and then Save Report. <?: prefix = o ns = "urn:schemas-microsoft-com:office:office" />

4.    We also need the following user information:

                                              i.        name

                                             ii.        company

                                            iii.        contact information

                                           iv.        what operating system you are running (incl. Language)

Note: When sending large (> 1 Mb) files, please compress them with WinZipAr or WinRAR.

Henrik Berlin2012-11-19 10:14:35