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How to proceed when contacting ABB
How to proceed when contacting ABB
Have the following in mind when contacting ABB
1. Give a brief description of how to reproduce your problem.
2. Create screenshots if applicable. (Use ALT + PRINT SCREEN to get an image of the active window instead of the entire screen.)
3. Generate a Full Scan with the RobotStudio Support Tool available next to RobotStudio in the Start menu, save the report and attach it with your problem description. (Click Start ?+' Programs ?+' ABB Industrial IT ?+' Robotics IT ?+' RobotStudio ?+' RobotStudio Support Tool, click on Run Full Scan and then Save Report. <?: prefix = o ns = "urn:schemas-microsoft-com:office:office" />
4. We also need the following user information:
i. name
ii. company
iii. contact information
iv. what operating system you are running (incl. Language)
Note: When sending large (> 1 Mb) files, please compress them with WinZipAr or WinRAR.
Henrik Berlin2012-11-19 10:14:35ABB
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