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Where to get Help

waveydavey
waveydavey ✭
in RobotStudio
Where can I get help with RS 5.11 I have installed/de-installed 2 times and it runs fine once and then locks as per the screen dump and the attached report. Cry

webwiz/2637/RS_5.11_Error.JPG

Comments

  • Knud E Lindberg
    Knud E Lindberg ✭✭
    Hi
    Have you installed the 5.11 baseware first ?

    Have you done a restart of your pc ?

    What do you mean by "runs fine once and then locks ".

     

     

     
    Regards
    Knud Erik Lindberg
    Jorgensen Engineering
  • waveydavey
    waveydavey ✭
    Hi, yes I have gone through the install in the correct way, the error I get is an unhandled exception error. However, I can run RS after install only once, open stations, create stations ETC. Once I shut down my PC I get this error. I have tried uninstalling and re-installing without success. I get the same error. I have attached a dump of the error log.
     

     

     
  • Henrik Berlin
    Henrik Berlin ✭✭✭

    Hi,
    Follow the instruction on the following page to get help:

    http://forums.robotstudio.com/forum_posts.asp?TID=2164


    Alternatively, you can upload the support log (the most interesting part is usually the latest "Fault Log File") to this thread.

     

     
    Henrik Berlin2008-10-13 11:44:45
    Henrik Berlin
    ABB
  • waveydavey
    waveydavey ✭
    Hi Henrik
     

    For some reason the fault log wouldn't upload previously. Please find it attached. My contact information is Dave Young ABB Milton Keynes 00447885333713 (Mobile) or 00441908350300 (Office)

     

    Hope this helps

     

    Dave

     

  • waveydavey
    waveydavey ✭
    It's good to see that the forum works well! I'll look elsewhere for a solution. Thanks for your attention.

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