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RS5.11 Errors

msalminen
msalminen ✭✭
in RobotStudio
Hi,
 

I have had constantly several RS5.11 crashes. I run the RS Support Tool and have now the error dumps.

 

Where I can send these files?

 

Mika

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  • osku
    osku ✭✭
    Hi,
     

    Some updates also to the forum... According to your dump files you sent me, you should try following:

     

    1. Close RS.
    2. Open Windows Explorer and browse to "C:Program FilesABB Industrial ITRobotics ITRobotStudioBin"
    3. Change the name on the file "CmSupport.dll" to "CmSupport_OLD.dll"
    4. Unzip the attached file and paste the dll into the same folder.
    5. Start RS and try again.

     

    I have been told that this dll is a special solution those with this stability problem (does not appear on all machines). This solution will be included in next release of RS (5.11.01).

     

     

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