need help, please

carmila

dear all,

we have already programmed IRB 640 m2000 and sent it to our customer. There are some error, name error, and our customer directly use c-start. As result, the system and all program is gone. We don't have the backup system, because we never install the system (our senior said that the system is downloaded by ABB person in MAlaysia).A?

I read from the manual for RW 4.0 S4Cplus, that if the controller has no system, the things that I must do is to create new system, using robotware key, and then load program from backup ( we only have program backup, and not backup system).

But, the robotware key is also gone. so what should I do?

Here is the data for the robot:

IRB640 M2000
Robot Version IRB640
Power 8.3 KVa
Man Order 218146
Ref.No: RP301943001
Serial No: 64Z-20487

What should I do? I have already contact ABB in my country, and they said, they will contact Sweden for tracing the key, but until now, there is no response. Our customer complaining about it. I'm really confused. Can someone help us to solve this problem?

Can I borrow some key?Are there any way that I can do to create new system?

THank you very much

best regards,

Carmila