RobotStudio-Fatal Error

candy

I have installed RobotStudio 5.14 just now.But when I open,there is a note:

RobotStudio- Fatal Error

 

An Unhandled exception has occured.Please report this error by using the RobotStudio Support Tool.The application is now in an undefined state.We recommend that you exit the application.Click Yes to exit the application,click No to try to use the product anyway.

 

 

What happened?I am

Henrik Berlin

Please cut out the text from the "details" and paste it in here.

candy

Thanks first. I have installed RS 5.13 and there is normal.But I have a new problem:I have imported a geometry which is catia v5(*.product)style,but in the station I can not see any 3D model.Why? The style of geometry ?Can I have some note?

Henrik Berlin

The CATIA product files do not contain any geometry themselves. They are only referencing part files. Do you have the part files available?

dhlamm

I installed the latest version of RobotWare and then RobotStudio (RobotStudio 5.14.03.01) and get the exact same error as the user above soon as I open RobotStudio.  The machine has Windows 7, 64-bit.  I have put robotstudio on a different machine wihthout issues but I cannot use it on this new machine because of the error.  Please help.

Henrik Berlin

I'm sorry to hear about your problems. Please copy the text description of the fatal error and paste it here. The error log may provide information about the problem. Also provide a "full scan log file" according to the description in http://forums.robotstudio.com/forum_posts.asp?TID=2164

dhlamm

This is the text of the error:

RobotStudio- Fatal Error 

An Unhandled exception has occured.Please report this error by using the RobotStudio Support Tool.The application is now in an undefined state.We recommend that you exit the application.Click Yes to exit the application,click No to try to use the product anyway.

 

Here is the 'full scan log file':

webwiz/6507/RobotStudioReport_2012-1010_162236.zip

 

The error is produced immediately upon opening the program and picking either yes or no ends with the program closing.

 

Thank you

Henrik Berlin

Thanks for the log files. It seems as if your problem is related to activation and licensing. Please send a mail to our license support  (softwarefactory_support@se.abb.com). Attach your log file and describe your problem.