Re-Installing Software

bareftr

I am having trouble going offline and creating a system from backup. I have performed both of these operations before and my coworkers can do it at this time, so I am certain that the system is not corrupted.

I am wondering if I need to re-install the software? I have a current activation key that I have used for a premium license that is valid until 7-2016. Will this activation key work to re-install the software on the same computer or will I need to request a new activation key?

bareftr

Here is the error message when trying to Go Offline:

RobotStudio .NET exception: SystemBuilder.exe: exitcode = 3
============================================
Base exception: Exception
SystemBuilder.exe: exitcode = 3
   at RobotStudio.Services.RobApi.RobInstall.<>c__DisplayClass23.<RunSystemBuilder>b__22()
   at System.Threading.Tasks.Task.InnerInvoke()
   at System.Threading.Tasks.Task.Execute()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at ABBInternal.Transfer.CloneControllerHelper.<CreateSystemFromBackup>d__0.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at ABBInternal.Transfer.GoOfflineCtrl.<ApplyAsync>d__0.MoveNext()

Neily03

Re-installing won't lose your license key, i've done it in the past with no problems.

graemepaulin

Are you using the same version of RobotStudio as your co-workers who can go-offline?

Are you using the latest version of RobotStudio?

bareftr

Yes I am using the same version. We are both using 5.61.02. I have found that it does create a system, but does not populate rapid with the system or program modules. As a workaround, I just restored a backup to the newly created system.

PerSvensson

The latest RS version is 6.02 I recommend that you try that instead. You will still be able to work with previous versions of RobotWare.