SMB Communication Failure

Hello everyone
We had problem with SMB card on our robot 

38101   SMB Communication Failure  
38209   Resolver error     (for axis 3 and 5) 
10036   Revolution counter not updated

After revolution counter update (to zero-marks on robot) there's a problem with executing robot program - there's huge difference in robots targets
I have question - is there any other explanation for this problem than the revolution counters were badly updated before commisioning? [I mean I know it seems like human error but it's very hard to believe in our situation]

Thanks for Your answers ASAP 

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