Activation Wizard is disable to input License

Frankie_Luong
Frankie_Luong ✭
in RobotStudio
After use 30 days for trials, now my RobotStudio is not let me click to Activation Wizard to install the new license.
Even I have the new premium license, I can do nothing to input the key!!! I tried to uninstall and re-install RobotStudio 2021.04 but still not work.
Does anyone know how to fix this problem?
Thank you!

Answers

  • MoaDegerfalt
    MoaDegerfalt ✭
    Hi! I realize that this question is old and you probably already solved the problem but for future reference, the solution to a grayed-out activation wizard please follow these instructions: 

    Execute the command below which will delete the 7.x folder:
    RD /S /Q "%programdata%\ABB\RobotStudio\7.x"

    Then execute the command below which will recreate the 7.x folder and reinitialize the license storage:
    "%programfiles(x86)%\ABB\RobotStudio 2021\Bin\RobotStudio.Installer.exe" -InitLicenseStorage

    At this point when you start RobotStudio the error should not appear and you should be able
    to access the license activation wizard.

    For a quick answer to licensing questions, you can always send an email to softwarefactory_support@se.abb.com

    Have a nice day! 

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