RobotStudio event

License

Orbid
Orbid ✭
in RobotStudio
Hello,



I've a problem with the license-file:

At first I start the "License Key Installation Wizard" to install the new license. In the next step I'm looking in the "Software Product Administrator" if the license-file is installed. So far everything is ok. But now if I try to start RobotStudio I got the message that I don't have a valid license!



Maybe there is a problem with the registry, because last week we had to repare MS Windows XP with the CD... image



I've already installed RobotStudio new!



What else can I do? image



G?nter

Comments

  • Neil Zhu
    Neil Zhu ✭

    Orbid, please follow these steps:

    1. Install the software on the computer
    2. Generate a new License Key Request Form (LKRF) from the computer. Use the same License ID as before.
    3. Send us the new LKRF to   softwarefactory_support@se.abb.com

    In return you will get a new License Key File.

    Neil Zhu

  • Orbid
    Orbid ✭
    Thank you for the reply, but I think that I have to describe the problem again:



    I have installed the license maybe five times and the program "Software Product Administrator" shows that I have the license correctly installed, but when I try to start RS, it doesn't work!!!



    "Software Product Administrator" = I have a license!!!



    G?nter
  • Neil Zhu
    Neil Zhu ✭

    Yes, I got your point.

    Please send the LKRF file to softwarefactory_support@se.abb.com, then we can check what happens.

    And please use softwarefactory_support@se.abb.com this mail box for license support, to make sure the right people to handle the case.

    /Neil

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