RobotStudio STEP and CATIA CAD Converters not importing

clintjcampbell01

We have a number of users who are all having issues on several different versions of RobotStudio including 6.02.01, 6.05, and 6.05.01 with importing STEP files or Catia files.  We have both people on network licenses and nodelocked licenses which have these converter options and they noticed that they stopped working a couple of weeks ago.  Is there something wrong with our licenses, our RobotStudio load, or did Catia get updated with something that interferes with RobotStudio's ability to import their files?   The files are not corrupt, and we have tested with multiple files, old and new, and simple newly created shapes.    Any help would be appreciated.  I can send the RobotStudio Support files if needed.  

---- Network License ----
License server: xxxxxxxxxxxxxxxxx
Server is online
License pools:
Execute:PartnerEdition:Premium:ScreenMaker
---- Installed Licenses ----
License:xxxxxxxxxxxxxxxxxxxxxxxx
    Product: RobotStudio 5.x
    Expires: 9/20/2017 6:30:21 PM
    Level: Commercial
    State: Valid
    Features: Execute, ScreenMaker, Premium
---- License test ----
License test OK

====== RobotStudio Log File ======
Command Line   : "C:\Program Files (x86)\ABB Industrial IT\Robotics IT\RobotStudio 6.03\Bin64\RobotStudio.exe"
App Version    : 6.3.6890.140
API Version    : 6.3.6890.140
OS Version     : Microsoft Windows NT 6.1.7601 Service Pack 1
CLR Version    : 4.0.30319.42000
CPU Count      : 8
OS/App Bitness : 64/64
Physical Memory: 16053 MB

====== Error Log Begin ======
08:04:09.350 (1): Thread STARTS (MainThread)
08:05:01.433 (1): FeatureLevel: Full
08:09:28.588 (1): Executing Command RecentControllers
08:09:31.489 (1): Executed Command RecentControllers
08:09:37.681 (1): Executing Command GoOffline
08:09:37.681 (1): Executing Command GoOffline
08:09:53.310 (1): Executing Command ViewFreehandRefGlobal
08:09:53.315 (1): Executed Command ViewFreehandRefGlobal
08:09:53.335 (1): Executed Command GoOffline
08:09:53.335 (1): Executed Command GoOffline
08:12:41.653 (1): Executing Command OnlineControllerRemove
08:12:41.988 (1): Executed Command OnlineControllerRemove
08:12:51.994 (1): Executing Command RapidStart
08:12:52.129 (1): Executed Command RapidStart
08:13:17.177 (1): Executing Command RapidStop
08:13:17.190 (1): Executed Command RapidStop
08:16:04.147 (1): Executing Command FileImportGeometry
*** Error Message ***
08:16:27.503 (1): RobotStudio .NET exception: External component has thrown an exception.
============================================
Base exception: SEHException
External component has thrown an exception.
   at SPAIopAcisSystem.Initialize(SByte* )
   at RobotStudio.Services.Geometry.ConverterService.Import(String file, GraphicImportSettings settings, IProgressCallback progress)
   at RobotStudio.API.Internal.CadConverter.<>c__DisplayClass13_0.<ImportAsync>b__1()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at RobotStudio.API.Internal.CadConverter.<ImportAsync>d__13.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at RobotStudio.Services.GraphicConverters.GraphicConverterService.<ImportAsync>d__8.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at ABBInternal.StationLogic.ComponentServices.<ImportComponents>d__7.MoveNext()

on another computer
----EXCEPTION BEGIN----
External component has thrown an exception.
   at SPAIopAcisSystem.Initialize(SByte* )
   at RobotStudio.Services.Geometry.ConverterService.Import(String file, GraphicImportSettings settings, IProgressCallback progress)
   at RobotStudio.API.Internal.CadConverter.<>c__DisplayClass13_0.<ImportAsync>b__1()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at RobotStudio.API.Internal.CadConverter.<ImportAsync>d__13.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at RobotStudio.Services.GraphicConverters.GraphicConverterService.<ImportAsync>d__8.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)
   at ABBInternal.StationLogic.ComponentServices.<ImportComponents>d__7.MoveNext()
----EXCEPTION END----

On another computer
13:41:44.408 (1): RobotStudio .NET exception: External component has thrown an exception.
============================================
Base exception: SEHException
External component has thrown an exception.
   at SPAIopAcisSystem.Initialize(SByte* )
   at RobotStudio.Services.Geometry.ConverterService.Import(String file, GraphicImportSettings settings, IProgressCallback progress)
   at RobotStudio.API.Internal.CadConverter.<>c__DisplayClass13_0.<ImportAsync>b__1()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at RobotStudio.API.Internal.CadConverter.<ImportAsync>d__13.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at RobotStudio.Services.GraphicConverters.GraphicConverterService.<ImportAsync>d__8.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at ABBInternal.StationLogic.ComponentServices.<ImportComponents>d__7.MoveNext()

chris_air

Hello 

I have same problem, do we have some troubleshooting?