RS closes when setting up virtual IRC5 controller

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silasagnew
silasagnew ✭
in RobotStudio
Hello all,

I have the same problem as Alvaro (in this thread: https://forums.robotstudio.com/discussion/12741/rs-closes-when-inserting-irc5-controller ). However, my antivirus is not blocking anything and I did get an exception in the log.
 
Here is is:
----EXCEPTION BEGIN----
Could not find file 'C:\ProgramData\ABB\RobotStudio\7.x\4c42e7d6d31b1905321646ae27ee6d636807c416\01234-01234-01234-01234-01234.cny'.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.File.InternalCopy(String sourceFileName, String destFileName, Boolean overwrite, Boolean checkHost)
   at RobotStudio.API.Internal.FileServices.CopyFile(String sourceFileName, String destFileName, Boolean overwrite)
   at RobotStudio.API.Internal.FileServices.CopyDirectory(String src, String dst, Boolean overwrite, Boolean recursive, Func`2 filter)
   at RobotStudio.API.Internal.FileServices.CopyDirectory(String src, String dst, Boolean overwrite, Boolean recursive, Func`2 filter)
   at RobotStudio.API.Internal.FileServices.CopyDirectory(String src, String dst, Boolean overwrite)
   at RobotStudio.API.Internal.LicenseValidatorInternal.<>c.<BackupStorage>b__8_1()
   at RobotStudio.API.Internal.LicenseValidatorInternal.WithStorageMutex(Action action, Int32 timeoutMs)
   at System.Threading.Tasks.Task.Execute()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at RobotStudio.API.Internal.ApiExtensionMethods.<Observe>d__25.MoveNext()
----EXCEPTION END----

I'd appreciate any help resolving this.

Thanks,
Silas 

Answers

  • Maxim Riabichev
    Maxim Riabichev admin
    edited June 26
    Hello there!

    I would suggest trying a clean uninstallation & reinstallation of RobotStudio first.

    1. In your computer, go to Settings -> Apps -> Installed apps -> RobotStudio -> Press the 3 dots on the right -> Choose Modify.
    2. Click on Uninstall and click Next
    3. Check the box Clean Uninstall in the uninstallation wizard and click on remove.

    —
    Maxim Riabichev
    PC Software Support Engineer

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